FAQs
More FAQs- How does SRM benefit my commercial property?
- What are some safety concerns after smoke and fire damage in my home?
- Who is responsible for paying for the service?
Disaster recovery requires a vast number of resources — resources that can only be offered by a provider that is backed by a $3 billion company with a network of more than 400 locations. Not only can SRM provide you with a recovery team who can respond at a moment’s notice, but we also have the know-how to properly manage the number of resources that go with it. After all, the disaster affects not only the day-to-day business but the employees who work there too.
Occupant and worker safety is ServiceMaster Restore’s top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical issues, slip and trip hazards, etc. Burnt electrical appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation of safe operation. Electrical power may have to be turned off until evaluation by a licensed electrician is completed.
As the property owner you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.